After Logo - Nov 2021

It seems counter intuitive to think:

“My customer has a problem with my product and needs to file a claim, and this is somehow going to result in a positive experience that increases customer satisfaction and loyalty.”

But it’s true.



In this eBook, you will learn:

  • Why customer experience is so important at every stage of the end-to-end customer journey
  • The impact of a negative claims experience on customer satisfaction and loyalty
  • Which channels customers prefer to use in the claims process
  • Which factors contribute the most to loyalty during the claims process
  • Three necessary factors to driving a positive claims experience

About After, Inc.

After, Inc. ( is a pioneer in the post-sale services industry, having partnered with some of the world’s top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue and profit opportunities.

Founded in 2005 and headquartered in Norwalk, Connecticut, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions.